As my grandmother used to say, I am getting behinder and behinder. Last week was crazy, and this week is proving to be the same, maybe even more so. So many people asking for so many things, in so many different ways.
Technology, and specific to my week, Social networking sites, are overwhelming me. What is the expected response time to voice mail, email, LinkedIn mail, FB posts, and heaven help us…Twitter? I even read a blog last week by someone who told his clients – in his blog – that if they want to talk to him leaving him a voice mail was not the way to contact him. They should text him. Hmmm…wonder how that’s working out?
I am of the current opinion – sure to be changing – that you need to communicate with the other person in the way that they want to be communicated with. That means calling my auntie, who is not on anything online, but does have voice mail. Email is the best way to speak to my brother and most of my clients, while some of my friends are most easily reached via facebook, of all things.
What do you think? What kind of turnaround do you expect for voice mail & email especially, but also for emails on sites and what about texting? I really want to know!
1 response so far ↓
Sue Henry // April 12, 2009 at 6:51 pm |
I think you’ve made a point so many have forgotten in all the “social media” craze – relationships can only be meaningful if there is effective 2-way communication between the people. It ’s important that we make the effort to learn how others want to be talked to or our business will suffer. People do business with people they get to know, like, and trust. If we make the mistake of trading “efficiency” for “effectiveness”, we’ll find ourselves missing the opportunity to help many of the people who need, and are willing to buy, what we have to offer.